The 65% Systems Administrator(s)
Alright! You’ve looked at the flailing of your 130% Systems Administrator, and decided to hire backup. (See the ProxyIT Blog: the 130% Systems Administrator) But does it address the actual problem? If the problem was just too much work, then your problem is solved – almost.
But companies we interview have too many complex tasks rather than simply too much work.
We find the common problems are:
They need a System Admin, a DBA, a Network Engineer, a Security Specialist, a Windows specialist, and a Dev-Ops Engineer; just not all at once, and not 100% of the time.
Some have hired two employees to solve the skills problem, and now have an inefficient work force; the 65% Systems Administrator(s).
They’ve hired a contractor to fix a specific problem and gained no institutional knowledge – or documentation – on the departure.
And … without a career development path, attrition is still a problem.
Since most businesses never develop the organizational mass to justify a fully realized IT department, ( staffing levels, skills, leadership), the best IT structure is a hybrid: a staff person and a Managed Services Provider. The MSP can provide specific skill sets, as well as simple manpower. By providing IT Management oversight, they help create or maintain the knowledge-and-practice continuity that is often lost with independent contractors.
More important though: A good MSP will participate in IT-Ops strategy, applying experience and best practices that support the company’s business objectives; a skill otherwise not likely to evolve in the company.
ProxyIT has been in business since 2002. We have led IT departments, helped out IT Ops teams, replaced contractors, replaced and rebuilt IT Teams. With the result: many of our clients have been with us for more than 5 years.
Call us. We’ll show you how we can help your business.